Contact us

Feel free to contact us and we will be happy to help you!

Store location

New York 11741, USA
396 Lillian Bolavandy, Holbrook

Call us directly

Customers: 1 50 537 53 082
Franchise: 1 50 537 53 000

Send a message

Customers: help@cartzilla.com
Franchise: franchise@catzilla.com

Working hours

Mon - Fri 8:00 - 18:00
Sut - Sun 10:00 - 16:00

Looking for support?

We might already have what you're looking for. See our FAQs or head to our dedicated Help Center.

Help center

Popular questions

Delivery times vary based on your location and the chosen shipping method. Generally, our standard delivery takes up to 5 days, while our Express Delivery ensures your order reaches you within 1 day. Please note that these times may be subject to occasional variations due to unforeseen circumstances, but we do our best to meet these estimates.

We offer a range of secure payment options to provide you with flexibility and convenience. Accepted methods include major credit/debit cards, PayPal, and other secure online payment gateways. You can find the complete list of accepted payment methods during the checkout process.

Yes, we proudly offer international shipping to cater to our global customer base. Shipping costs and delivery times will be automatically calculated at the checkout based on your selected destination. Please note that any customs duties or taxes applicable in your country are the responsibility of the customer.

While you can place an order as a guest, creating an account comes with added benefits. By having an account, you can easily track your orders, manage your preferences, and enjoy a quicker checkout process for future purchases. It also allows us to provide you with personalized recommendations and exclusive offers.

Once your order is dispatched, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website to monitor the real-time status of your shipment. Additionally, logging into your account will grant you access to a comprehensive order history, including tracking information.

Our refund policy is designed to ensure customer satisfaction. Details can be found in our [refund policy page](insert link). In essence, we accept returns within [insert number] days of receiving the product, provided it is in its original condition with all tags and packaging intact. Refunds are processed promptly once the returned item is inspected and approved.

While guest checkout is available for your convenience, creating an account enhances your overall shopping experience. With an account, you can easily track your order status, save multiple shipping addresses, and enjoy a streamlined checkout process. Moreover, account holders receive early access to promotions and exclusive offers. Signing up is quick and hassle-free!

Yes, we offer free shipping on orders exceeding $250. Orders below this threshold are subject to standard shipping fees, which will be displayed during the checkout process.

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Call us directly

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Looking for support?

Popular questions

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Shopping cart

Leather sneakers with golden laces

Classic cotton men's shirt

Polarized sunglasses for men

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Contact us

Store location

Call us directly

Send a message

Working hours

Looking for support?

Popular questions

How long will delivery take?

What payment methods do you accept?

Do you ship internationally?

Do I need an account to place an order?

How can I track my order?

What are the product refund conditions?

Do I need to create an account to shop with you?

Is there a minimum order value for free shipping?

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